4 Social Media Changes That Will Improve Customer Service

By Sandy Lawrence on August 25, 2015 in Social Media

Perceptive PointsSocial media moves so fast and changes often, I have a hard time keeping up.   I love social media and enjoy it, but staying up to date can be difficult.   When I learn new things, I love sharing them with my followers to help keep everyone up to date.

There are a number of big changes coming to Facebook and Twitter.   I read about them in an awesome post by Evan LePage who writes for Hootsuite Social Media Management.

The four big updates are:

  1. Longer Twitter direct messages
  2. Direct messaging without following (Twitter)
  3. Private messaging for Facebook business Pages
  4. Canned customer service responses on Facebook

I’m thinking these will make a big difference in customer service and quality of service online.

Take a few minutes to go check out this post and learn the details of these changes. Read:   4 Updates That Will Drastically Improve Your Social Media Customer Service.

Which change do you think will make the biggest impact on your business?


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